Anywhere Worker - EvotecPlus

Track Remote Workers

Finding effective ways of managing remote workers is a priority to all businesses. Evotec can give you more visibility with a comprehensive solution to keep a detailed track of what your employees are up to.

It's more than just tracking remote workers

Benefits of having a Birdseye View

Balance and Accountability

Having visual access to all employees allows you to shift staff between busy ques, leaving staff less overwhelmed leading to tasks being completed in a timely manner.
Your employee is held accountable for their output each day, ensuring they are motivated to produce results

Spot Inefficiency and get Reports

Quickly notice when you are running inefficient or unproductive processes. if you notice your busiest employee also has the least number of answered calls, it could be a sign that they are not following procedure, or resolving the issue in a timely manner
Get daily reports on all your employees, see details such as call times, number of notes, and jobs logged

Innovative Solutions Promoting Productivity

Monitoring employees helps you pinpoint team members who are not completing enough tasks, answering enough calls or are sitting idle. By identifying these individuals, you have the opportunity to help them improve and produce more for your organisation.

Quick tips for choosing a mobility solution

All Collaboration and communication should be in one easy and scalable platform
Avoid having to switch between apps and software's
Ensure your telephony service can be integrated to your system
A noise cancelling headset eliminates uncontrollable background noise
Quality monitoring and performance management should be included
Enable speech analytics, this allows you to take advantage of keyword and key-phrase spotting along with emotion detection

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Evotec solutions bring together a huge variety of information sources from across your business, allowing you to record, analyse, act, and perform to meet your business objective.

Multi-Channel Recording:

Capture interactions based on rules you define, find, and review them with ease, encryption on all recordings ensures your recorded data is protected

Scheduling:

Schedule and deploy the right number of staff with the appropriate skills at the right time

Forecasting:

Accurately forecast staffing needs using accurate historical data and sophisticated algorithms

Quality Monitoring:

Analyse customer communications to gain deep insight into employee reactions, behaviour and work etc.

Quality alarms and alert management enables you to know when quality levels are below the set threshold and the system can automatically assigned e-learning packs can be sent to identified employees

Performance Management:

Critical KPIs are displayed in over 30 predefined or customised reports to track analytic performance. For real time insight simply view your personalised dashboard

Reports and Content

Intelligently record agents screens and tag associated call recordings for a deeper view of employee performance

Analyse recordings for different attributes to isolate problem areas or to identify new sales opportunities

Make customer experiences measurable
Uncover ways to improve customer retention
Evolve with your unique business requirements
Improve business processes
Share information across all departments easily over a unified platform
Provide employees with vital performance feedback
Data is relevant and easy to consume
In-depth functionality within one unified application
Add new features and functionality's easily