Call Recording and Call Accounting

Allows you to measure productivity, manage costs, monitor toll fraud and create billings. 

Call Recording; Call Recording software

Phone Control Advanced Features

Capture, record and assign costs to all telephone usage. Have the ability to coach your team more effectively. Capture details you might have missed or forgotten. 

INFORMATION AT YOUR FINGERTIPS

Once the PhoneControl Usage Management solution has collected usage information from all of the different sources, it can be analysed and shared within the organisation. A wide variety of reports are available presenting a critical snapshot of the information on the basis of which business decisions can be made.

REPORTING HOW & WHEN YOU NEED IT

PhoneControl Usage Management solutions enable you to view usage, traffic and costing data for every level and staff member in your organisation.

WORKS WITH ALL MAJOR VENDORS & TELECOM SERVICE PROVIDERS

PhoneControl Usage Management Solutions work with all the latest VoIP, Hybrid and PABX telephone systems. Bills from most (mobile) telecom service providers can be imported and analysed.

YOUR ONLINE ORGANISATIONAL DIRECTORY

The PhoneControl Directory is flexible and fully customisable, allowing you to include any additional field as you wish. The PhoneControl Directory can also be used for your external contacts, such as suppliers or customers, which can then also be reported on. The Directory includes multi-field search tools for ease-of-use by receptionists and users.

SCALABLE AND ROBUST

PhoneControl Usage Management solutions can support the largest organisations irrespective of location. Systems are designed to be scalable and robust, and can combine and report on usage data from an unlimited number of sources, services and locations. There is no limit on the amount or time data can be stored or reported. This may be critically important if you need to maintain detailed call accounting data for regulatory or legal purposes.
Call Recording; Call Recording software

Benefits of call recording

  • Reduce personal liability
  • Reduce costly entry errors
  • Reduce personal calls
  • Increase business security
  • Improve business processes
  • Conduct performance reviews
  • Sales training
  • Improve customer satisfaction
  • Avoid he said, she said situations