Business Telephone System

A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system to the private branch exchange.

PABX Advanced Features

A PABX allows organizations to use more phone units than their physical phone lines. Companies just need to assign extension numbers to each telephone unit. Moreover, PABX users can have internal calls for free

Auto Attendant (Digital Receptionist)

Automatically connects callers to the target extension number. It uses a simple menu and gives you clear visibility over availability

Call Pick-up

Lets staff pick up and answer an incoming call for a different recipient.

Call Transfer

Enables a user to hand off a live call to another user or extension.

Do Not Disturb (DND)

Blocks incoming calls to a specific extension.

Ring Groups

Add several extension numbers into a group. It instructs phones to ring in sequence or at the same time when a specific call comes in.

Speed Dialling

Use shortcuts for extension numbers. This makes it easier to remember the contact information of key staff or departments.

Call Queueing

Allows staff to create a system for routing calls to specific ring groups.

Call Forwarding

Lets admins route incoming calls based on specific criteria

Conference Call

Also called Tele-Conference. You’ll want it when you need to speak with more than one party.

Direct Dial-In

Allows callers to bypass IVRs or auto attendants. Users can make a direct connection to the intended number.

Call Parking

Allows users to put an ongoing call on hold in one telephone unit. They can then continue the conversation on another device.

Call Recording

Used for call recording for legal, documentation, monitoring, training, or other purposes.

Call Waiting

Lets users handle many ongoing calls at the same time.

Voicemail

Provide callers with the option to leave a voicemail message to ensure you can follow-up.

IVR (Interactive Voice Response)

Works like an upgraded auto attendant. Companies use it for account inquiries, product information requests, and other purposes.

PABX and VoIP

As technology progressed, businesses began looking for more advanced communications systems. The first PABX systems allowed users to connect by using buttons on their telephones and dialing extension numbers.

As the internet started taking over as the primary communication tool, VoIP PABX systems became the most popular solution, offering advanced features and benefits that were simply not possible in the past.

  • Removes the need for installing complicated landlines.
  • VoIP enables nearly instant connections.
  • One PABX system for all branches of one company, even internationally.
  • Softphones that can be installed on mobile devices and computers.
  • Extra efficiency-improving features.
  • Requires a good, stable internet connection to work, which may be a problem in certain regions.

Mitel OpenScape Business

PABX; Phone System

Unified Communication takes all the ways your staff communicate and integrates them into a single place in a flexible, user friendly and scalable solution. What your staff get is a consistent user experience however they choose to use the system.

Mitels OpenScape Business platform is a contemporary, future-proof solution for the communication and collaboration needs of today’s small and medium sized businesses.

Managed Accounts; Customer Service;

Enhanced Security Measures:

  • Signalling and Payload Encryption
  • Authentication Required
  • Different Registration Ports

Remote Worker Capabilities

UC mobility lets you do everything in the office, without the office. There are several options available for achieving business mobility.

UC mobility lets you collect a call on your mobile when an inbound call hits your business extension, so your business number is the only number you need to hand out.

Mobility doesn’t just apply to the mobile device. Users can log-on to system handsets deployed in the reduce, in satellite office or at home. Relocate extensions and benefit from all of the rich system features that let you conduct business and keep the operation running smoothly.

Managed Accounts; Customer Service;

Benefits and Values

  • Use a familiar business phone also at home or everywhere with Voice and UC
  • Save costs: no VPN infrastructure needed (important for smaller companies)