Professional Recording and IVR
Allow your company to deliver a standout customer experience, before they even speak to an employee!
A professional greeting is a vital component of your communication strategy. It can increase engagement with your clients, create rapport and leave a good first impression when you are not available to answer the phone.
Interactive Voice Response (IVR) helps increase efficacy, productivity, and affordability. Customers are provided with information and guidance without taking time away from front of house or administrative staff,.
To thrive in today’s business world, you must invest attention towards the relationship you develop with your customers.
Recording your messages professionally signals to your clients that you are willing to invest in your business and maintain your high standards
Crystal clear audio quality is essential to both message delivery and message accuracy. While, text to voice applications come across as cold and impersonal, a professional recording will put some life back into the call and keep the caller engaged as they wait.
Professionally recorded messages can be used to
Script Tip;
To ensure your script is as brief as you can be without the customer missing important information, have an idea of the average wait time of your current customers and work with this timeframe.
No matter how small or large your business, you want to project a professional image. Chances are you have spent both time and money on business cards, room finishing’s, your company logo and signage.
While its true that clients will most likely see your business online or via business cards first, its just as important that your company sounds professional.
Interactive Voice Response (IVR) is a telephony menu system that allows callers to use the dial pad for routing their calls to the most appropriate agent within your team.
Professional Recording and IVR Benefits
Allow your company to deliver a standout customer experience before the caller even speaks to an employee