Unified Communications and Collaboration

Unified communications and collaboration is a combination of enterprise communication tools assembled into a single interface and integrated into a single management system. Real-time communications. Web, audio and video conferencing. Instant messaging. .

UC Features

Improve efficiency and productivity with an integrated experience. Enable mobile and remote workers all while reducing IT and Telephony costs

Away from Keyboard

UC Suite provides an away from keyboard function. Setting "Away from Keyboard" indicates who is available at their desk with an individual setting for each user to activate the feature at any time. By seeing who is available and who is no, better readability improves teamwork and productivity.

Dial-in Audio Conferencing

Get conference calls up and running in seconds by dragging and dropping contacts straight from the directory.

Its as easy as click and drag from your directory.

Presence Indication

UC Suite provides many different presence indications. With OpenScape Business you are able to incorporate presence into Microsoft Outlook. This allows for improved teamwork, when sending an email you can see if the person is free for a quick call, enabling all staff to be on the same page in real-time.

Callback Required

Call-back Required can now be generated directly from an email connected to the UC Suite Call Journal. Selecting Call-back Required brings up a pre-filled email window.

Improves first time resolution rate and customers satisfaction.

Mitel OpenScape Business

Mitel OpenScape Business platform is a contemporary, future-proof solution for the communication and collaboration needs of today’s small and medium sized businesses. Unified Communication takes all the ways your staff communicate and integrates them into a single place in a flexible, user friendly and scalable solution. What your staff get is a consistent user experience however they choose to use the system.

myPortal for Desktop

myPortal for Desktop is an advanced software client, you can handle and enjoy all features and functions of Unified Communications available on Mitel OpenScape Business. myPortal for Desktop is available with different themes that will allow to customize display.

myPortal for Outlook

myPortal is a feature-rich unified communications app for Windows and IOS desktops. With a headset, it allows busy staff to multi-task and handle a high volume of calls efficiently.

The UC Suite platform goes further than UC Smart and fully integrates with Microsoft Outlook. You don’t have any new application interfaces, just an enhances version of Outlook with everything you need.