Astrid: Your AI Phone Receptionist

Answer every call. Route customers faster. Capture messages automatically.

Astrid handles your incoming calls like a real receptionist, then sends the details to the right person by email, SMS, or chat.

 

Astrid Works with WebConnex (V & B), Unify OSB, and selected third-party phone systems.

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Missed calls = missed revenue

When you’re busy, customers usually won’t try five times. They’ll either hang up, leave a rushed voicemail, or call the next business on Google.

Astrid answers instantly, takes the right details, and sends you a clear message so you can call back when you’re free—without losing the lead.

Take Messages, Not Risks

Most callers don’t need a long chat — they just need a message taken or a call back

Astrid captures the key info (name, number, reason for calling), sends it to the right person instantly, and makes sure no one slips through the cracks—so you can call back when you’re free and still win the job.

Astrid - Webconnex AI Receptionist

  • A customer calls your business.

  • Astrid answers instantly and asks what they need.

  • Astrid routes the call (transfer, message, or department).

  • You receive the outcome by email/SMS/chat—so nothing gets lost.

  • Fewer missed calls and more captured leads

  • Faster response times because messages go to the right person instantly

  • Less interruption for staff (Astrid handles the first conversation)

  • More consistent customer experience—every caller is answered the same way

  • Better follow-up thanks to clearer messages and call records

  • Business continuity when your team is busy, after-hours, or short-staffed

  • Attendant mode: “Can I speak to Paul?” → Astrid transfers correctly

  • Trades & field teams: missed calls → Astrid takes messages and texts/email you

  • Multi-department businesses: route calls to the right team fast

  • After-hours coverage: answer calls, take messages, and send follow-ups

  • Recurring bookings: capture booking intent and add to calendar/CRM (configured)

Why WebConnex Astrid

  • Integrated AI Assistant layer to your company line let your communication with customer seamless and undisrupted.
  • Service-grade reliability: No congestion in between calls, works independently, seamlessly with powerful LLM. 
  • Control with confidence: encrypted calls powered by identity-aware routing making every call secure and compliant.
  • Future-proof by design: Works with your existing SIP trunks, CPaaS, and AI models now but requires no re-architecting if you change providers or models.

Highlighted Features

  • Answer incoming calls with pre-configured greetings and accents - natural conversation
  • Pull records of caller through caller ID look-ups for personalized conversation
  • Transfer calls, send emails, take notes and send messages to correct people in the Company Directory
  • Works perfectly with email, SMS or OpenScape UC platform.
  • Multi-lingual AI - recognize and adjust language based on the caller.
  • Look up diversion ID in Contact Directory
  • Send email to matching email in the Company Directory
  • Keep records/transcripts of all calls
  • Add AI assistant to you conference calls and it will take note and email them to you.
  • View live note creation from the web portal.
  • Live translation to multiple languages.